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Light and Shadow

LGBTQ+, Youths, Substance Use, Indigenous Services, COVID, children & families, Seniors, Violence & Abuse, Women Services, Children & Families, Multicultural

United Way BC Helpline Services (transitioning from BC211)


We provide information and referral services for specialized help lines that support community and government programs, including 211, the Alcohol and Drug Information and Referral line; Responsible and Problem Gambling, VictimLink, and the Shelter and Street Help Lines.

Our contact centre team responds to public inquiries 24/7 by phone, text, email and webchat. Services are free and confidential, and interpretation is available in over 150 languages to assist people looking for help.

Our contact centre team of Community Resource Navigators, have backgrounds in victim service, crisis response and social work. 

Dial or text 211

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